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Cybersecurity

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Access to your account requires the credentials (email address and password) that you entered when you registered on one of the Paris2024 websites.

If you have forgotten your password, follow the steps below to regain access to your account:

  • On the login page, click on the “I forgot my password” link.
  • Enter the email address you used to register with Paris 2024 and we will send you a reset link.
  • When you create your new password, we recommend that you follow best practice for creating a strong password: Find out more.
  • If you notice unfamiliar activity on your account or you think that your account has been hacked, please follow the steps below to regain access to your account and make it more secure:
    • Change your Paris 2024 password immediately and make it stronger:
      • On the login page, click on the “I forgot my password” link.
      • Enter the email address you used to register with Paris 2024 and we will send you a reset link.
      • When you create your new password, we recommend that you follow best practice for creating a strong password: Find out more.
    • Change your password immediately for any applications or websites where you use the same password as for Paris 2024.

 

Contact with Paris 2024 will always be instigated by you. If you receive an email, text message or phone call from Paris 2024, please remember that we will never ask for your password or banking data.

If you have been the target of a scam, report the incident:

  • Report the incident to the authorities – gather any evidence, messages and information you may have and report the facts on the French Ministry of the Interior’s dedicated platform: internet-signalement.gouv.fr.

If you have been the victim of a scam:

  • Keep any evidence, messages and information you may have (identity, phone number, address, email contact, transaction ID, bank details, documents sent, website visited, etc.).
  • Make a complaint to the authorities in your area. For business fraud offences, you can file a complaint online using the THESEE platform available on the Service-public.fr website.
  • Inform your bank as soon as possible. If a payment has already been taken from your account, ask for a refund and indicate that you are filing an official complaint. Some banks require proof that an official complaint has been filed before they will process your application.
  • If you require assistance, please visit cybermalveillance.gouv.fr.

For more information about how to protect yourself against scams, click Find out more.

There is only one official* ticket purchasing website for the Paris 2024 Olympic and Paralympic Games: tickets.paris2024.org.

No other website has the right to sell tickets for the Paris 2024 Olympic Games and Paralympic Games.

*There is also the official programme offering packages (i.e. tickets associated with hospitality packages). These packages are created and marketed by On Location, the official hospitality provider for the Paris 2024 Olympic Games and Paralympic Games, and its official network of distributors. To find out more about Paris 2024 Hospitality & Travel packages, click here.

Best practices

Email, social networks, banks, government websites, online shopping, business applications – the list goes on. Access security for these everyday services is usually based on passwords.

Read about best practice for creating a strong password: Find out more.

Phishing is a fraudulent technique designed to trick an internet user into revealing sensitive personal data (usernames, passwords, etc.) or bank details by impersonating a trusted third party.

Read about best practice for identifying phishing attempts: Find out more.

Motivated by financial gain, cyber criminals are redoubling their efforts and will not hesitate to create websites that spoof everyday services such as web-based email, online shopping, banks and government agencies.

While browsing the internet, you should make absolutely sure that the sites you visit are legitimate. Sensitive transactions should only be made from official websites.

Read about best practice for avoiding scams: Find out more.

Digital devices and the software we use every day can contain security loopholes that may be exploited by cyber criminals. To address these risks, publishers and manufacturers provide updates (patches) to fix these loopholes. Although performing updates is often seen as an annoying task, it is essential for your protection.

Read about best practice for updates: Find out more.