Practical information accessibility
Travelling to and within France
Flying with Air France
With its SAPHIR Programme, an information and booking assistance service for people with disabilities, Air France offers a range of specific services for all its flights to make travelling easier for people with disabilities who have reduced mobility.
This free service is available in France and 20 other countries around the world. If you would like to benefit from assistance during your trip, you can submit your request directly online when completing your booking. Please remember to submit your assistance request as soon as possible and at least 48 hours before the departure of your first flight.
Mobility card (Carte Mobilité Inclusion, CMI) for departures from French airports and when presenting the card
If you have a CMI mobility card with Disability or Priority status, you can benefit from priority access to baggage drop-off counters and for boarding, in addition to security check-in queues.
Air France recognises the Sunflower from the Hidden Disabilities Sunflower® programme as a symbol that helps identify and ensure an easier travel experience for its customers with disabilities that may not be visible.
If you choose to wear a Sunflower lanyard, you can request support or additional help from staff who are trained to recognise and better understand hidden disabilities. However, this distinctive symbol does not allow you to benefit from special treatment or priority access for security check-ins.
Travelling by train with the SNCF
How can i benefit from assistance for train journeys?
People with disabilities and reduced mobility are entitled to free assistance at their departure and/or arrival stations, from a dedicated welcome area through to their seat on the train. This service is available in more than 1,000 stations across France. Assistance may be essential for wheelchair users depending on the stations and trains concerned. In some cases, arrangements to help them get on or off their train will need to be put in place by the agents.
If travelling at peak times, it is recommended to book this service when you buy your train ticket in order to ensure that you will be able to benefit from assistance. Without a booking, assistance may be subject to availability. To make your journeys easier whatever train you take, a dedicated booking service in both French and English will be launched in January 2024.
Before buying your train ticket, we recommend checking that assistance services are available in the station concerned and for the times required. To do this, visit garesetconnexions.sncf.
How can I travel by train if I use a wheelchair?
Wheelchair users are welcomed on SNCF trains in dedicated spaces, with an average of two seats per train, and four when two trains are linked.
Remember to book as early as possible!
Visit the dedicated site sncf.com presenting the services and support offered by the SNCF for passengers with disabilities or reduced mobility: dimensions of wheelchairs that are accepted on board, discounted fares for people accompanying them, possibilities for assistance and service dogs, services for people who are deaf or hearing impaired, equipment available on board and in stations, etc.
Travelling to competition venues
To help make your journeys easier in the Île-de-France region during the Paris 2024 Olympic and Paralympic Games, a range of adapted and specific services are being put in place. There are three solutions for travelling to competition venues.
Dedicated transfer services for wheelchair users
During the Paris 2024 Olympic and Paralympic Games, Île-de-France Mobilités will offer a dedicated transfer service for spectators who use wheelchairs. Considering the large numbers of passengers expected on the public transport network, this specific service will be the preferred solution.
These transfer services will be for people with wheelchair user tickets for a Paris 2024 competition venue and another person who may be accompanying them. They will connect all the competition venues in Île-de-France to the following stations:
- Paris Austerlitz ;
- Paris Gare de l’Est ;
- Paris Gare de Lyon ;
- Paris Gare du Nord ;
- Paris Montparnasse ;
- Paris Saint-Lazare ;
- Rosa Parks (RER E) in the 19th arrondissement of Paris.
Tickets for these wheelchair user transfer services will need to be booked. Bookings will open from the start of 2024.
To travel to these stations from your accommodation, you can use the accessible public transport network, an accessible taxi or your own car.
Travelling with public transport
If you would like to use public transport services in Île-de-France, you will be able to find all the practical and useful accessibility information on the Île-de-France Mobilités website:
Among other features, you will be able to find:
- A journey planner adapted for wheelchair users or your walking pace;
- Dedicated maps covering the accessibility of public transport services in Île-de-France
- Easy-to-read map;
- Paris Region map for people with reduced mobility
- Status of lifts in service across the network:
- Link to INFOMOBI, a dedicated accessibility platform for Île-de-France. INFOMOBI is both a call centre, available 7 days a week, from 7am to 10pm, with a standard-rate number (09 70 81 83 85), and a centre providing personalised responses by email to any questions and requests for information relating to accessibility in Île-de-France (proposing the most suitable route depending on the type of disability, sharing all types of information concerning accessibility in Île-de-France such as fares, providing information on the status of lifts in operation, etc.).
- Links to the platforms for translation into French sign language, instant speech-to-text transcription, and French language cued speech video coding.
When you are in a station, do not hesitate to contact the agents in place to request assistance.
Main line trains – booking your in-station assistance
To effectively prepare your journey in stations across the RER and Train network operated by SNCF Transilien:
This free mobile app, specially designed for people with reduced mobility and disabilities, offers the following features:
- Map of each station, its level of accessibility and the equipment and services present;
- Possibility to display an adapted route for you to move around within the station of your choice;
- For beneficiaries of the “Accès Plus Transilien” service, possibility to get in contact – call or text message – with a Transilien agent at any SNCF Transilien station in Île-de-France if you need information or assistance.
Travelling with your own vehicule
Drop-off areas and dedicated parking spaces will also be provided for people with reduced mobility who would like to use their own vehicle to travel to competition venues. More detailed information on the arrangements for access will be provided to you soon.
Services available at competition venues
On the day of the competition, people with disabilities or specific needs will be welcomed on site by specially trained Paris 2024 volunteers. These arrangements include priority access to the site, the option to be accompanied by a volunteer to your seat, a service for borrowing wheelchairs and hearing loops, a dog comfort area and dedicated information desks.
Extend your stay
To make the most of Paris and the other host cities, visit a cafe or restaurant, enjoy a museum, find your nearest bakery or deli, check out Acceslibre for the corresponding accessibility information.